CCST IT Support

CCST IT Support

Master the Foundations of Technical Support and Troubleshooting

The Cisco Certified Support Technician (CCST) – IT Support course equips learners with the practical skills and knowledge required to provide professional end-user and technical support across various IT environments. This program introduces participants to troubleshooting hardware and software issues, managing operating systems, handling connectivity challenges, and implementing basic security practices.

You’ll gain hands-on experience with real-world tools used in IT support such as diagnostic utilities, remote support software, and documentation systems—all aligned with Cisco’s global standards.

Why Should You Attend?

As technology becomes the backbone of modern business operations, organizations seek skilled IT support professionals who can maintain efficiency and resolve technical issues quickly. This course helps you:

• Develop practical troubleshooting and communication skills
• Understand end-user support procedures and ticketing systems
• Learn essential IT hardware and operating system concepts
• Build a strong foundation for career growth in IT and networking

Learning Objectives

By the end of this course, participants will be able to:

• Diagnose and resolve hardware, software, and connectivity issues
• Use ticketing systems and documentation tools effectively
• Identify and mitigate common security threats
• Support users across various devices and platforms
• Apply troubleshooting methodologies to real-world problems
• Who Should Attend?

This course is ideal for:

• Aspiring IT support specialists and help desk technicians
• Individuals seeking to start a career in technical support
• Anyone looking to earn the Cisco CCST IT Support certification

Prerequisites

• No prior IT certification required
• Basic computer literacy and communication skills