{"id":7826,"date":"2025-08-16T08:12:35","date_gmt":"2025-08-16T08:12:35","guid":{"rendered":"https:\/\/equicksteps.com\/procloud\/?page_id=7826"},"modified":"2025-08-16T08:12:35","modified_gmt":"2025-08-16T08:12:35","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/procloud.bh\/ar\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<section id=\"privacy-policy\" class=\"pc-privacy\" aria-labelledby=\"pc-pp-title\">\r\n  <style>\r\n    \/* Scoped styles so they don't affect the rest of your theme *\/\r\n    .pc-privacy {font-family: inherit; line-height: 1.7; max-width: 900px; margin: 0 auto; padding: 24px 12px;}\r\n    .pc-privacy h1, .pc-privacy h2, .pc-privacy h3 {line-height: 1.25; margin: 1.2em 0 .5em;}\r\n    .pc-privacy h1 {font-size: 2rem;}\r\n    .pc-privacy h2 {font-size: 1.35rem;}\r\n    .pc-privacy h3 {font-size: 1.05rem;}\r\n    .pc-privacy p, .pc-privacy li {color: #334155;}\r\n    .pc-privacy .muted {color: #64748b; font-size: .95rem;}\r\n    .pc-privacy .card {background: #fff; border: 1px solid #e5e7eb; border-radius: 14px; padding: 16px 18px; box-shadow: 0 2px 8px rgba(0,0,0,.03);}\r\n    .pc-privacy .toc a {text-decoration: none;}\r\n    .pc-privacy .toc ul {margin: .5rem 0 0 1rem;}\r\n    .pc-privacy a {color: #2563eb;}\r\n    .pc-privacy .kicker {font-weight: 600; letter-spacing: .02em; color: #0f172a;}\r\n    .pc-privacy details {border: 1px solid #e5e7eb; border-radius: 12px; padding: 12px 14px; margin: 12px 0;}\r\n    .pc-privacy details summary {cursor: pointer; font-weight: 600;}\r\n    .pc-privacy .top {text-align: right; margin-top: .5rem;}\r\n  <\/style>\r\n\r\n  <header>\r\n    <p class=\"muted\">Last updated: <strong>August 16, 2025<\/strong><\/p>\r\n    <h1 id=\"pc-pp-title\">Privacy Policy<\/h1>\r\n    <p>\r\n      At <strong>ProCloud Training Center<\/strong> (\u201cProCloud\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), we are committed to protecting your privacy.\r\n      This policy explains what data we collect on <em>procloud.bh<\/em>, how we use it, when we share it, and the rights available to you.\r\n    <\/p>\r\n  <\/header>\r\n\r\n  <!-- At-a-glance summary -->\r\n  <details>\r\n    <summary>Privacy at a glance<\/summary>\r\n    <ul>\r\n      <li>We collect contact, registration, and usage data to deliver courses, exams, and support.<\/li>\r\n      <li>We do <strong>not<\/strong> sell or misuse your data \u2014 all personal information is kept <strong>strictly confidential<\/strong>.<\/li>\r\n      <li>We share data only with certification partners (e.g., Microsoft, Certiport, AWS, EC-Council) when required, or if the law requires it.<\/li>\r\n      <li>You can request access, correction, or deletion of your data at any time.<\/li>\r\n      <li>Questions? Email <a href=\"mailto:info@procloud.bh\">info@procloud.bh<\/a> or call <a href=\"tel:+97317305858\">1730 5858<\/a>.<\/li>\r\n    <\/ul>\r\n  <\/details>\r\n\r\n  <!-- Table of contents -->\r\n  <nav class=\"toc card\" aria-label=\"Table of contents\">\r\n    <span class=\"kicker\">On this page<\/span>\r\n    <ul>\r\n      <li><a href=\"#info-we-collect\">1) Information we collect<\/a><\/li>\r\n      <li><a href=\"#how-we-use\">2) How we use your information<\/a><\/li>\r\n      <li><a href=\"#legal-bases\">3) Legal bases (where applicable)<\/a><\/li>\r\n      <li><a href=\"#sharing\">4) Sharing of information<\/a><\/li>\r\n      <li><a href=\"#cookies\">5) Cookies & analytics<\/a><\/li>\r\n      <li><a href=\"#security\">6) Data storage & security<\/a><\/li>\r\n      <li><a href=\"#your-rights\">7) Your rights<\/a><\/li>\r\n      <li><a href=\"#retention\">8) Data retention<\/a><\/li>\r\n      <li><a href=\"#international\">9) International transfers<\/a><\/li>\r\n      <li><a href=\"#updates\">10) Updates to this policy<\/a><\/li>\r\n      <li><a href=\"#contact\">11) Contact us<\/a><\/li>\r\n    <\/ul>\r\n  <\/nav>\r\n\r\n  <section id=\"info-we-collect\">\r\n    <h2>1) Information we collect<\/h2>\r\n    <ul>\r\n      <li><strong>Personal details:<\/strong> name, email, phone number, national ID\/CPR or passport (for registration and certification).<\/li>\r\n      <li><strong>Education & professional info:<\/strong> CVs, certificates, transcripts, proof of experience (e.g., minimum years for trainer onboarding).<\/li>\r\n      <li><strong>Account & authentication:<\/strong> usernames, hashed passwords (if you have a site login).<\/li>\r\n      <li><strong>Payments:<\/strong> billing details and transaction references (handled via secure processors where applicable).<\/li>\r\n      <li><strong>Usage data:<\/strong> IP address, device\/browser, pages viewed, and interactions collected via cookies\/analytics.<\/li>\r\n      <li><strong>Communications:<\/strong> emails, forms, and support messages you send to us.<\/li>\r\n    <\/ul>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"how-we-use\">\r\n    <h2>2) How we use your information<\/h2>\r\n    <ul>\r\n      <li>Register you for courses, exams, and events; manage scheduling and attendance.<\/li>\r\n      <li>Verify eligibility and comply with requirements from awarding bodies (e.g., Microsoft, Certiport, AWS, EC-Council).<\/li>\r\n      <li>Issue certificates, process payments, and provide learner\/trainer support.<\/li>\r\n      <li>Send important service updates (e.g., timetable changes, exam instructions).<\/li>\r\n      <li>Improve our website, services, and user experience through analytics and feedback.<\/li>\r\n      <li>Comply with legal, regulatory, and audit obligations.<\/li>\r\n    <\/ul>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"legal-bases\">\r\n    <h2>3) Legal bases (where applicable)<\/h2>\r\n    <p>Depending on your location, we may rely on one or more of the following legal bases to process your data:<\/p>\r\n    <ul>\r\n      <li><strong>Contract:<\/strong> to deliver the course\/exam or services you requested.<\/li>\r\n      <li><strong>Consent:<\/strong> for optional communications or certain data you choose to provide.<\/li>\r\n      <li><strong>Legitimate interests:<\/strong> to operate, secure, and improve our services.<\/li>\r\n      <li><strong>Legal obligation:<\/strong> to meet regulatory, accounting, or accreditation requirements.<\/li>\r\n    <\/ul>\r\n    <p class=\"muted\">We aim to follow the Kingdom of Bahrain\u2019s Personal Data Protection Law (PDPL) and other applicable laws.<\/p>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"sharing\">\r\n    <h2>4) Sharing of information<\/h2>\r\n    <ul>\r\n      <li><strong>Certification & awarding partners:<\/strong> shared only as required to register exams, verify identity, or issue credentials.<\/li>\r\n      <li><strong>Service providers:<\/strong> vetted vendors that help us operate the website, payments, analytics, email delivery, or support\u2014bound by confidentiality.<\/li>\r\n      <li><strong>Legal and compliance:<\/strong> disclosures when required by law, regulation, or court\/authority orders.<\/li>\r\n      <li><strong>Confidentiality:<\/strong> All personal information you provide to ProCloud is treated as <strong>top confidential<\/strong> and will <strong>never be shared, sold, or misused<\/strong> outside the purposes described in this policy.<\/li>\r\n    <\/ul>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"cookies\">\r\n    <h2>5) Cookies & analytics<\/h2>\r\n    <p>\r\n      We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our site is used.\r\n      You can control cookies in your browser settings. Note that some features may not work correctly if cookies are disabled.\r\n    <\/p>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"security\">\r\n    <h2>6) Data storage & security<\/h2>\r\n    <ul>\r\n      <li>Personal data is stored on secure systems with access limited to authorized staff.<\/li>\r\n      <li>We use industry-standard safeguards, including encryption in transit (HTTPS) and at rest where appropriate.<\/li>\r\n      <li>We maintain administrative, technical, and physical controls to help protect your data.<\/li>\r\n    <\/ul>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"your-rights\">\r\n    <h2>7) Your rights<\/h2>\r\n    <p>You may have the right to:<\/p>\r\n    <ul>\r\n      <li>Request access to the personal data we hold about you.<\/li>\r\n      <li>Request correction of inaccurate or incomplete data.<\/li>\r\n      <li>Request deletion of your data, subject to legal\/academic retention requirements.<\/li>\r\n      <li>Object to or restrict certain processing, and withdraw consent where processing is based on consent.<\/li>\r\n      <li>Receive a copy of your data in a portable format where applicable.<\/li>\r\n    <\/ul>\r\n    <p>To exercise these rights, contact us using the details below. We may ask for information to verify your identity.<\/p>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"retention\">\r\n    <h2>8) Data retention<\/h2>\r\n    <p>\r\n      We keep personal data only as long as necessary for the purposes described in this policy\u2014including certification and academic\r\n      records, financial\/accounting requirements, and to comply with legal or audit obligations.\r\n    <\/p>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"international\">\r\n    <h2>9) International transfers<\/h2>\r\n    <p>\r\n      Some partners or service providers may process data outside Bahrain. Where this occurs, we take steps to ensure appropriate\r\n      protection in line with applicable laws and contractual safeguards.\r\n    <\/p>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"updates\">\r\n    <h2>10) Updates to this policy<\/h2>\r\n    <p>\r\n      We may update this policy from time to time. Changes will be posted on this page with an updated \u201cLast updated\u201d date.\r\n      Significant changes may also be communicated via email or site notice.\r\n    <\/p>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n\r\n  <section id=\"contact\">\r\n    <h2>11) Contact us<\/h2>\r\n    <p>\r\n      If you have questions or requests regarding this policy or your personal data, contact us:\r\n    <\/p>\r\n    <ul>\r\n      <li>Email: <a href=\"mailto:info@procloud.bh\">info@procloud.bh<\/a><\/li>\r\n      <li>Phone: <a href=\"tel:+97317305858\">+973 1730 5858<\/a><\/li>\r\n      <li>Address: ProCloud Training Center, Bahrain<\/li>\r\n    <\/ul>\r\n    <p class=\"muted\">For faster handling, include your full name, contact info, and a brief description of your request.<\/p>\r\n    <div class=\"top\"><a href=\"#privacy-policy\">Back to top \u2191<\/a><\/div>\r\n  <\/section>\r\n<\/section>\r\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Last updated: August 16, 2025 Privacy Policy At ProCloud Training Center (\u201cProCloud\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), we are committed to protecting your privacy. This policy explains what data we collect &hellip;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7826","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/procloud.bh\/ar\/wp-json\/wp\/v2\/pages\/7826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/procloud.bh\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/procloud.bh\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/procloud.bh\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/procloud.bh\/ar\/wp-json\/wp\/v2\/comments?post=7826"}],"version-history":[{"count":3,"href":"https:\/\/procloud.bh\/ar\/wp-json\/wp\/v2\/pages\/7826\/revisions"}],"predecessor-version":[{"id":8279,"href":"https:\/\/procloud.bh\/ar\/wp-json\/wp\/v2\/pages\/7826\/revisions\/8279"}],"wp:attachment":[{"href":"https:\/\/procloud.bh\/ar\/wp-json\/wp\/v2\/media?parent=7826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}