1) Information we collect

• Personal details: name, email, phone number, national ID/CPR or passport (for registration and certification).
• Education & professional info: CVs, certificates, transcripts, proof of experience (e.g., minimum years for trainer onboarding).
• Account & authentication: usernames, hashed passwords (if you have a site login).
• Payments: billing details and transaction references (handled via secure processors where applicable).
• Usage data: IP address, device/browser, pages viewed, and interactions collected via cookies/analytics.
• Communications: emails, forms, and support messages you send to us.

2) How we use your information

• Register you for courses, exams, and events; manage scheduling and attendance.
• Verify eligibility and comply with requirements from awarding bodies (e.g., Microsoft, Certiport, AWS, EC-Council).
• Issue certificates, process payments, and provide learner/trainer support.
• Send important service updates (e.g., timetable changes, exam instructions).
• Improve our website, services, and user experience through analytics and feedback.
• Comply with legal, regulatory, and audit obligations.

3) Legal bases (where applicable)

Depending on your location, we may rely on one or more of the following legal bases to process your data:

• Contract: to deliver the course/exam or services you requested.
• Consent: for optional communications or certain data you choose to provide.
• Legitimate interests: to operate, secure, and improve our services.
• Legal obligation: to meet regulatory, accounting, or accreditation requirements.

We aim to follow the Kingdom of Bahrain’s Personal Data Protection Law (PDPL) and other applicable laws.

4) Sharing of information

• Certification & awarding partners: shared only as required to register exams, verify identity, or issue credentials.
• Service providers: vetted vendors that help us operate the website, payments, analytics, email delivery, or support—bound by confidentiality.
• Legal and compliance: disclosures when required by law, regulation, or court/authority orders.
• Confidentiality: All personal information you provide to ProCloud is treated as top confidential and will never be shared, sold, or misused outside the purposes described in this policy.

5) Cookies & analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our site is used. You can control cookies in your browser settings. Note that some features may not work correctly if cookies are disabled.

6) Data storage & security

• Personal data is stored on secure systems with access limited to authorized staff.
• We use industry-standard safeguards, including encryption in transit (HTTPS) and at rest where appropriate.
• We maintain administrative, technical, and physical controls to help protect your data.

7) Your rights

You may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal/academic retention requirements.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Receive a copy of your data in a portable format where applicable.

To exercise these rights, contact us using the details below. We may ask for information to verify your identity.

8) Data retention

We keep personal data only as long as necessary for the purposes described in this policy—including certification and academic records, financial/accounting requirements, and to comply with legal or audit obligations.

9) International transfers

Some partners or service providers may process data outside Bahrain. Where this occurs, we take steps to ensure appropriate protection in line with applicable laws and contractual safeguards.

10) Updates to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Significant changes may also be communicated via email or site notice.

11) Contact us

If you have questions or requests regarding this policy or your personal data, contact us:

• Email: info@procloud.bh
• Phone: +973 1730 5858
• Address: ProCloud Training Center, Bahrain

For faster handling, include your full name, contact info, and a brief description of your request.